Structured fault reports
Every report follows your own template (the right questions, every time) so nothing gets missed between the customer and the technician on site.
Job management software for UK trades
Win the work. Do the job. Get paid.
Quote for the work and let the customer accept it online. Book it into the week, send it to your team, and keep the photos, the paperwork and the whole conversation on the job. Then invoice from the doorstep and get paid by card before you drive away.
Every feature on every plan. Free to start.
The Dispatch app for Android is on Google Play. On iPhone, add it to your home screen.
A look inside
Open it on Monday morning and see where everything stands
What Dispatch does
Everything your business needs, in one place
Built around the day-to-day of a trades business (electricians, plumbers, HVAC and beyond) so your office and your field team spend less time on paperwork and more time on the job.
Secure customer portal links
Send customers a single secure link: no account, no app. They describe the fault, answer your questionnaire and attach photos straight from their phone.
Your jobs as a list, a board or a map
Assign jobs to the right person on your team and track them however suits you: a working list, a drag-and-drop board, or every open job plotted on a map, with in-app notifications keeping everyone in sync.
Invoicing, start to finish
Raise an invoice from the job, issue it as a branded PDF and email it to the customer, then track drafts, sent, overdue and paid invoices from the job or across the whole business, right through to credit notes when something needs correcting.
Your trade registrations on every document
Gas Safe, NICEIC, NAPIT, ELECSA, SELECT, OFTEC, WaterSafe, ECS and CHAS — or your own scheme if it is not on the list. Enter it once and it prints on every quote and invoice, and freezes onto each document as it is issued, so renewing your registration never rewrites paperwork you have already sent.
Standard charges, added in one tap
Save the charges you raise every week — a call-out fee, an out-of-hours uplift, waste disposal, a skip — each with its price, its VAT rate and whether it counts as labour or materials. Start from a suggested list for your trade, put your own prices against the ones you want, and add them to a quote or invoice in a tap. Dispatch never suggests a price, because it does not know what your work is worth.
What a late commercial invoice is really worth
Between businesses you are entitled to 8% over base rate plus £40 to £100 in fixed compensation — and the rate is the one that applied when the debt fell late, not today’s. Dispatch works it out and the final reminder can name the figure. Shown, never charged, and never on a domestic invoice.
Retention and stage payments
Split an invoice into parts, each payable from its own date — a rewire billed in stages, or the 5% a main contractor holds back until practical completion and the end of the defects period. The invoice keeps its full value, because retention is money held back, not a discount. Dispatch will not chase a part before its date arrives.
Get paid by card
Customers can pay their invoice by card online from a secure link. No chasing a bank transfer. Take part payments and deposits, and record any payment, by card or otherwise, against the invoice as it comes in.
Quotes your customer can accept online
Price a job up on the doorstep, send it as a branded PDF, and the customer accepts or declines from a link. No phone tag. Ask for a deposit as a percentage of the quote, and accepting raises the deposit invoice for you, ready to pay by card.
Week calendar & scheduling
Book visits onto a week calendar and see at a glance who is where. Each card carries the job reference, the time, and the town and postcode. Clashes warn rather than block (a ten-minute call between two jobs is normal working) and the customer gets a confirmation when you book, move or cancel.
Jobs in your own calendar
Engineers can see their Dispatch jobs in Google Calendar, Apple Calendar or Outlook: by subscribing to a private feed link, or by getting an email invite for each job. Only the job number and the site postcode travel that far, so customer details never leave Dispatch. Off until an engineer turns it on, and switchable off for the whole business.
Automatic payment reminders
Switch reminders on and an unpaid invoice chases itself: three emails at 3, 10 and 21 days past due, in your name, then it stops and leaves you to it. Off by default, off per invoice whenever you want, and never sent for an invoice you haven't emailed.
Digital records for Making Tax Digital
Photograph a receipt on site and record what it cost. Dispatch keeps your income and expenses as digital records and exports them via a digital link into your own Making Tax Digital software; it never files anything with HMRC, and what you submit stays yours to check.
Reusable templates & questionnaires
Build a template once (text, numbers, photos, signatures and more) and reuse it across every customer report of that type, so quality doesn't depend on who's asking the questions.
Team roles, permissions & invites
Owner, office admin and field-team roles give each person exactly the access they need. Invite teammates with a shareable link, seat-limited by your plan. See the full permissions table →
Media capture, attached to the job
Photos, videos and files from the customer's report and from the technician on site sit together on the same job: a complete record without a single email attachment.
How it works
Three steps from fault to fixed
Report
The customer opens a secure portal link, answers your template's questions and attaches photos. No app, no account needed.
Dispatch
The report becomes a job. Quote for it if the customer needs a price first, then assign it, book it onto the week calendar and track it on the List, board or map, however your business works.
Resolve
Your technician updates status and adds their own notes, photos and costs as the job progresses, then invoice the customer and get paid by card, without leaving Dispatch.
Every job in one list. Every invoice chased in another.
Pricing
Simple plans, priced by team size
Every plan includes every feature: fault reports, the customer portal, job dispatch, the calendar, quotes, invoicing and card payments, financial records and templates. Plans differ only by how many seats and templates you need.
Tier 1
£15/mo
Billed monthly, or £150/yr
- Up to 3 seats
- Up to 10 templates
- All features included
Most popular
Tier 2
£25/mo
Billed monthly, or £250/yr
- Up to 10 seats
- Up to 25 templates
- All features included
Tier 3
£50/mo
Billed monthly, or £500/yr
- Unlimited seats
- Unlimited templates
- All features included
All prices shown include VAT. Save with annual billing (2 months free). Need more seats or a custom plan? Get in touch.
Questions
Frequently asked questions
Is Dispatch available yet?
Yes. Dispatch is live. Start here and your business can be raising and dispatching fault reports today.
Is there a Dispatch app for my phone?
Yes. The Dispatch app for Android is on Google Play, so your team installs it like any other app. On iPhone, Dispatch adds to the home screen from Safari in about thirty seconds. Your customers never need an app: their fault reports, quotes and invoices open from a link in any browser.
Does Dispatch work without an internet connection?
Dispatch is an online application by design, in the browser and in the Android app. There's no offline mode. Your team and customers need an internet connection to submit fault reports, view jobs or use the map, which keeps every report, photo and job update in sync across your business in real time.
What does Dispatch cost?
Dispatch has a free tier plus three paid tiers priced by number of seats and templates. See current plans and pricing above, or get in touch and we'll talk you through it.
Is Dispatch built for a specific trade?
No. Dispatch works for any field-service trade: electricians, plumbers, HVAC engineers and more. It's built around structured fault reports, job dispatch and reusable templates that adapt to how your business works, and it's operated by Civil Digital.
Can I invoice customers and get paid online?
Yes. Raise an invoice from the job, send it as a branded PDF by email, and your customer can pay by card securely online, right from the invoice. Part payments and deposits are supported, and you can switch on automatic reminders for anything that goes past due. See our Terms for details on payment processing.
Is there a scheduling calendar?
Yes. Book visits onto a week calendar, see who is booked in where, and let the customer know automatically when a visit is booked, moved or cancelled. It sits alongside the list, board and map views. Engineers can also see their own jobs in Google Calendar, Apple Calendar or Outlook: a one-way view they switch on themselves, showing only the job number and site postcode.
Can I send quotes as well as invoices?
Yes. Price a job up, send the quote as a branded PDF, and the customer accepts or declines it from a link; you see the answer in Dispatch. You can ask for a deposit as a percentage of the quote; when the customer accepts, Dispatch raises the deposit invoice so they can pay it by card straight away, and drafts the final invoice ready for when the work is done.
Does Dispatch handle Making Tax Digital?
Dispatch keeps your income and expenses as digital records (your technicians can photograph a receipt on site) and exports them via a digital link into your own Making Tax Digital software. Dispatch does not file anything with HMRC and is not a substitute for your accountant or your filing software; what gets submitted stays your responsibility.
Ready to try Dispatch?
Get your business's quotes, jobs and invoices online today.