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Privacy Policy

How Dispatch handles your business's, your team's and your customers' information.

This is a placeholder policy — the final wording is TBC. The sections below outline our approach in plain language and will be reviewed and completed as Dispatch's data-handling practices settle, including the exact retention period for customer fault-report data and photos. Nothing here is legal advice; have it reviewed by a lawyer before this page is relied on anywhere official (contracts, Data Safety forms, etc.).

Who we are

Dispatch is a product of Civil Digital, a Bedford-based UK digital consultancy. Dispatch provides software that helps trades businesses — electricians, plumbers, HVAC and other field-service teams — collect structured customer fault reports, manage jobs and coordinate their teams. This policy explains what personal data we collect, why, and how we look after it.

Information we collect

  • Account details — names, email addresses and roles of business owners, office admins and field technicians.
  • Customer data — names, contact details and addresses of your customers, entered by your business or submitted by the customer via a secure portal link.
  • Fault reports and media — questionnaire answers, photos, videos, documents and signatures submitted against a job.
  • Job and business activity — jobs, statuses, templates and notes created within Dispatch.
  • Technical data — basic usage and device information needed to run and secure the service.

How we use your information

  • To provide and operate the Dispatch service for your business.
  • To manage customer fault reports, jobs and team access.
  • To keep the service secure and to prevent misuse, including keeping each business's data isolated from every other business's.
  • To contact you about your account or, where you've opted in, about product updates.

Where your data is processed

Dispatch's database and file storage run in Google Cloud's London region. Authentication (sign-in) runs on Google's global infrastructure and is not region-pinned. We'll update this section with full detail once our data-residency and retention policy (currently in progress) is finalised.

Sharing your information

We do not sell your personal data. We only share it with trusted service providers who help us run Dispatch (for example, hosting, storage and payment processing), or where we are required to by law. Your business's data is kept within your business and is not shared with other Dispatch customers.

Data retention

We keep personal data only for as long as it is needed to provide the service or as required by law. The specific retention period for fault reports and media is still being finalised and will be published here once confirmed. When data is no longer needed, we securely delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal data, or to object to certain processing. To make a request, contact us using the details below. UK users may also complain to the Information Commissioner's Office (ICO).

Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including access controls that keep every business's data separate from every other business's. Further technical detail is available on request.

Changes to this policy

We may update this policy as Dispatch develops. When we do, we'll change the "last updated" date below and, where appropriate, let you know directly.

Contact us

Questions about this policy or your data? Get in touch:

Last updated: 7 August 2026 · Draft