Structured fault reports
Every report follows your own template — the right questions, every time — so nothing gets missed between the customer and the technician on site.
Fault reporting & job software for UK trades
Fault reporting and job dispatch, without the paperwork.
Collect structured fault reports from customers via a secure link, dispatch the job to your team, and track it through to done — with photos, templates and every job status in one place your whole business can trust.
Report. Dispatch. Resolve.
Dispatch
Every fault report, photo and job — logged and accounted for.
What Dispatch does
Everything your business needs, in one place
Built around the day-to-day of a trades business — electricians, plumbers, HVAC and beyond — so your office and your field team spend less time on paperwork and more time on the job.
Secure customer portal links
Send customers a single secure link — no account, no app. They describe the fault, answer your questionnaire and attach photos straight from their phone.
Job dispatch — List, Kanban & Map
Assign jobs to the right person on your team and track them however suits you: a working list, a drag-and-drop Kanban board, or every open job plotted on a map, with in-app notifications keeping everyone in sync.
Reusable templates & questionnaires
Build a template once — text, numbers, photos, signatures and more — and reuse it across every customer report of that type, so quality doesn't depend on who's asking the questions.
Team roles & permissions
Owner, office admin and field-team roles give each person exactly the access they need — from running the whole business to just working their own jobs, whichever trade you're in.
Media capture, attached to the job
Photos, videos and files from the customer's report and from the technician on site sit together on the same job — a complete record without a single email attachment.
How it works
Three steps from fault to fixed
Report
The customer opens a secure portal link, answers your template's questions and attaches photos — no app, no account needed.
Dispatch
The report becomes a job. Assign it to a team member and track it on the List, Kanban board or Map, however your business works.
Resolve
Your technician updates status and adds their own notes and photos as the job progresses, so everyone always knows where it stands.
Pricing
Simple plans, priced by team size
Every plan includes every feature — fault reports, the customer portal, job dispatch and templates. Plans differ only by how many seats and templates you need.
Tier 1
£15/mo
Billed monthly, or £150/yr
- Up to 3 seats
- Up to 10 templates
- All features included
Most popular
Tier 2
£25/mo
Billed monthly, or £250/yr
- Up to 10 seats
- Up to 25 templates
- All features included
Tier 3
£50/mo
Billed monthly, or £500/yr
- Unlimited seats
- Unlimited templates
- All features included
All prices shown include VAT. Save with annual billing (2 months free). Need more seats or a custom plan? Get in touch.
Questions
Frequently asked questions
Is Dispatch available yet?
Yes — Dispatch is live. Start here and your business can be raising and dispatching fault reports today.
Does Dispatch work without an internet connection?
Dispatch is an online, browser-based application by design — there's no offline mode. Your team and customers need an internet connection to submit fault reports, view jobs or use the map, which keeps every report, photo and job update in sync across your business in real time.
What does Dispatch cost?
Dispatch has a free tier plus three paid tiers priced by number of seats and templates — see current plans and pricing above, or get in touch and we'll talk you through it.
Is Dispatch built for a specific trade?
No — Dispatch works for any field-service trade: electricians, plumbers, HVAC engineers and more. It's built around structured fault reports, job dispatch and reusable templates that adapt to how your business works, and it's operated by Civil Digital.
Ready to try Dispatch?
Get your business's fault reporting and job dispatch online today.